Creative Associates International is a dynamic, global development company that specializes in education, economic growth, democratic institutions, and stabilization. Based in Chevy Chase, MD (metro Washington, D.C. area), Creative has programs in more than 30 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Founded in 1977, Creative is a minority-owned, mission-driven organization that has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.

We value diversity — in backgrounds and in experiences. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking staff that are not only strong in their own aptitudes but care deeply about supporting each other's growth. Our success depends on all our employees' points of view, and the principle that inclusion is everyone's responsibility.

Program Description:

The USAID-funded Ethiopia Civic Engagement Activity is a four-year activity with the overall goal to strengthen Ethiopia’s civic fabric in support of more inclusive, peaceful, and responsive governance. The project aims to strengthen civic and community-based actors’ capacity to engage in policy analysis, advocacy, dialogue, and collective action for peaceful, democratic change; and foster multi-stakeholder civic partnerships in support of inclusive dialogue, respect for human rights, and advancing more effective, citizen-responsive, and accountable governance.

Position Summary:

The Operations Manager will support the DCOP in managing all operational aspects of the project, as well as overall compliance with award requirements, Creative policies, USAID regulations, and local laws. S/he will collaborate with HR, Procurement, IT, Security and the Office Assistant as required.

Reporting:

The Operations Manager reports to the Deputy Chief of Party.

• Assist DCOP with managing daily administrative operations including contract administration, logistics, inventory, travel, procurement, IT support, office administration, operations budgeting, and other activities of the project, maintaining compliance with Creative and USAID policies and Ethiopian Law.
• Ensure project staff are properly trained in Creative and client operational processes and related systems, including the procedures set forth in the project’s Operations Guide.
• Keep inventory up to date in required systems, ensure that asset labels are affixed to all project inventory and conduct regular inventory audits.
• Liaise with HQ Field Operations on all project operational matters, including participation in the Operations Community of Practice.
• Coordinate with security in the oversight of the project’s fleet including vehicle use, maintenance, and travel and fuel logs.
• Submit vehicles for corporate insurance coverage, including submission of claims and overall asset insurance maintenance.
• Maintain inventory of office supplies and related equipment.
• Ensure that administrative records and operational files in SharePoint are organized and labeled according to Creative’s file management procedures.
• Prepare monthly payments of operations related services, ensuring adherence to operational budget.
• Coordinate office maintenance with the landlord, help staff with any office related services, and ensure all project leases are up-to-date and stored in the required systems.
• Supervise the cleaning services company.
• Coordinate office events.
• Other duties as assigned by the Supervisor.

Required Skills & Qualifications:

• Bachelor’s degree in management, business administration, public administration, economics, or relevant field.
• At least 6 years of prior work experience (6 +years of general work experience and including at least 4+ years of specific experience related to the position required). Must have 3+ years of supervisory experience with groups or teams of staff.
• Demonstrated experience supporting operations of USAID project(s).
• Strong interpersonal skills with the ability to engage with a wide range of organizations, beneficiaries, and related parties.
• Outstanding written and oral communications skills.
• Proficient in Microsoft office suite: MS Word, Excel, PowerPoint, Outlook.
• English proficiency required.

Only finalists will be contacted.  No phone calls, please.

EEOC Statement: Creative is an equal opportunity/affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, Ameri-Corps, Peace Corps, and other national service alumni are encouraged to apply.  

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to HumanResources@creativedc.com. Please view Affirmative Action/Equal Employment Opportunity Posters provided by OFCCP here.  

Pay Transparency Nondiscrimination Provision: Creative will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation. #LI-IB